"How do I force restart my phone? ""How do I add a controller to my game console? ""I want to set the timer on my rice cooker! How do you search for a solution to a problem like that? Today, many people use smartphones or PCs to search for what they want to do or what the symptoms are, but even with the same product, there are often subtle differences in how to deal with different years or different model numbers. In such cases, what you end up relying on is the instruction manual that came with the product. However, it is not always possible to find the manual in the closet with the outer box! If you don't know the model number, it will be difficult to find the answer to your question on the Internet. We would like to recommend " trisetsu," an application that allows users to digitally manage the user manuals of their home appliances. We visited the Assurant Japan press conference to hear about the new " trisetsu home appliance warranty plus " service.
Trisetsu", an application for managing user manuals
Trisetsu (App Store/GooglePlay ) is a mobile application developed by Triggle Corporation, a group company of Assurant Japan K.K., that allows users to centrally manage instruction manuals for a variety of home appliances. By registering the home appliances you already own or are considering purchasing, you can check the instruction manuals and official pages at any time.
Search by product name or model number
Just add the product name or model number! For example, "PlayStation 5 CFI-2000A01" contains links to various guides and official sites.
In addition, links to various e-commerce sites, review articles picked up by Trisetsu editors and gadget writers, sale information, and other related pages can also be found in the list. Receipts and warranty cards can also be saved digitally. Many of you will be updating your furniture and appliances in preparation for your new life starting in April, so why not take a step away from "paper manuals" by registering just the products you will be purchasing?
Trisetsu Home Appliance Warranty Plus" is now available!
In addition to the existing "Trisetsu" application function, this groundbreaking service provides one-stop support for the use of registered home appliances, warranty, and repairs in the event of malfunction.
Technical support by expert advisors
Trisetsu" has been offering " SupportMado," a service that provides consultation on home appliances and digital devices. The service has been well received as a service that allows customers to easily consult on various settings, troubleshoot malfunctions and other problems, and select products at the time of purchase.
The "Sapomado" service is now included in the "Trisetsu Home Appliance Warranty Plus" service! The service provides consultation for a wide range of electrical appliances, including general home appliances, audio/visual equipment, and digital equipment, with no restrictions on manufacturer. The unique experience provided by the expert advisors will be based on user profiles and a unique product database of over 600,000 items.
Technical support is available by phone and chat from 9:00 a.m. to 6:00 p.m., except during certain periods. A contact form is available 24 hours a day.
Warranty for all your home appliances
The centerpiece of the "Trisetsu Home Appliance Warranty Plus" is the home appliance warranty service. Tricetsu" guarantees 12 household appliances and2 home appliances registered with the company. Tricetsu will even repair them for you!
| Items covered | Ineligible items |
|---|---|
| Televisions | Under 19", portable |
| BD/HDD/DVD recorders | Portable players |
| Room air conditioners | Multi air conditioners, built-in, packaged, floor-mounted |
| Vacuum cleaner | Handheld type (stick type is eligible) |
| Refrigerators | Wine cellar, car-mounted, portable, freezer |
| Microwave/oven ovens | |
| Washing machines | Electric bucket, electric dryer, gas dryer |
| Dehumidifier/Humidifier | In-vehicle, portable, less than 1L tank capacity |
| Air purifiers | Onboard, portable, less than 1L tank capacity |
| Rice cooker | |
| Dishwasher/Dryer | |
| Component | Stand-alone speaker, stand-alone amplifier, stand-alone player, stand-alone tuner |
| Cooking stove (gas/IH) | Cassette type, tabletop type |
| Water heaters | Bath kettles, bath heaters, household fuel cell cogeneration systems (EneFarm), household gas cogeneration systems (Ecowill), water heaters for heating/floor heating applications, hot water pots |
Easy to use. Simply register the appliance, its receipt, and warranty card as in the usual "Trisetsu" system. Products that can be repaired are supported regardless of manufacturer or store of purchase! You can submit a repair request from the app 24 hours a day, 7 days a week.
In the event of a breakdown of a product registered in "trisetsu", it is also possible to register the product in "trisetsu" and submit a repair request after the product has been broken. The repair cost is limited to100,000 yen per product or the purchase price, whichever is lower, up to 300,000 yen per year, but there is no limit to the number of times a product can be repaired!
Until now, when it came to warranty and repair support for home appliances, the required response was to take the product to the store where it was purchased or contact the manufacturer directly. Many people must have experienced being fed up with dealing with various parties even during the warranty period. With " Trisetsu Home Appliance Warranty Plus," you can request repairs for multiple appliances through the same process, so there is no need to hesitate anymore!
All technical support and repair requests can be easily accessed from the My Page of "Tricetsu Home Appliance Warranty Plus", including the confirmation of existing instruction manuals and various information. Trisetsu Home Appliance Warranty Plus " is a purely powered-up version of "Trisetsu Home Appliance Warranty Plus" that does not compromise the needs of the 4.5 million users who have been using it for "centralized management" of various information.
Trisetsu Home Appliance Warranty Plus" will start on March 13, 2024 (Wednesday ) as a subscription service with a monthly fee of 700 yen (tax included). An early bird discount campaign is being held for those who subscribe by the end of March 2024 for a monthly fee of 490 yen for 6 months. In addition! Former SupportMado users who subscribe by the end of April 2024 will receive a discount of 420 yen per month for one year!
You can apply for "Trisetsu Home Appliance Warranty Plus" from the official "Trisetsu" website. After registering, you will be able to receive "Trisetsu Home Appliance Warranty Plus" related services from either the website or the application. Tricetsu" will continue to expand the range of its services to cover the entire product cycle, including buying, managing, selling, and disposing.
Comments from Mr. Junichi Fujimoto, President and Representative Director of Assurant Japan K.K.
Our simple and easy-to-understand integrated service is a customer-oriented service from the customer's point of view. We hope that we can provide this service to as many people as possible so that your consumer electronics life will be more secure and comfortable.
We have "trisets" for earphones, speakers, gaming monitors, VR goggles, wireless LAN routers, and other gadgets that gamers love. The peace of mind that comes with warranty and repair for home appliances in your parents' house or living alone is irreplaceable. This is the only service in Japan that allows you to consult with a professional advisor on how to use home appliances, troubleshoot problems, and select products based on a database of more than 600,000 home appliances.
The " Trisetsu Home Appliance Assurance Plus " service will be available from March 13, 2024 (Wednesday ). Check it out along with the early bird discount campaign for the best price!