"How do I force restart my smartphone?" "How do I add a controller to my game console?" "I want to set the timer on my rice cooker!" "My printer might be broken..."
How do you all look up solutions in these situations?
Nowadays, many people use smartphones or PCs to search for what they want to do or their symptoms, but even for the same product, the response often differs slightly if the year or model number is different.
In such cases, what ultimately remains reliable is the instruction manual that came with the product.
However! It might be buried deep in a closet along with the outer box, and even if you try to look it up on the internet, it will be difficult to find the answer if you don't know the model number.
For all those lost users, the app we want to recommend for digitally managing home appliance instruction manuals is Torisetsu.
This time, we visited the Assurant Japan press conference to learn about the new service Torisetsu Kaden Hosho Plus.
Instruction Manual Management App Torisetsu
Torisetsu (App Store/Google Play), developed by Trygle Co., Ltd., a group company of Assurant Japan, is a mobile app that allows for centralized management of instruction manuals for various home appliances.
By registering appliances you already own or products you are considering purchasing, you can check instruction manuals and official pages at any time.
Just search by product name or model number...
And just add it!
For example, for the PlayStation 5 CFI-2000A01, various guides and links to the official website are compiled together.
Furthermore, you can check related pages in a list, such as links to various EC sites, review articles picked up by the Torisetsu editorial team and gadget writers, sale information, and more.
You can also digitally save receipts and warranty cards.
In particular, many people are likely refreshing their furniture and appliances for their new lives starting in April, so let's take the first step toward moving away from paper manuals by registering at least the products you are about to buy!
Torisetsu Kaden Hosho Plus Arrives
And what was newly announced this time is the new service Torisetsu Kaden Hosho Plus.
In addition to the existing Torisetsu app functions, it is a revolutionary service that provides one-stop support for how to use registered appliances, as well as handling warranties and repairs in case of failure.
Technical Support by Professional Advisors
Torisetsu has previously operated Sapo Mado, a general consultation service for home appliances and digital devices.
It was well-received as a service where users could easily consult about various setup methods, troubleshooting for failures, and product selection at the time of purchase.
The services of Sapo Mado have now been incorporated into the new Torisetsu Kaden Hosho Plus!
It is said to respond to consultations for various electrical products such as general home appliances, AV equipment, and digital devices without manufacturer restrictions.
By utilizing user profiles and an original product database boasting over 600,000 items, a unique experience provided by professional advisors will be offered.
Technical support is available via phone or chat from 9:00 AM to 6:00 PM, except for certain periods.
Inquiry forms are accepted 24 hours a day.
Collectively Warrant Your Home Appliances
What could be called the centerpiece of Torisetsu Kaden Hosho Plus is the appliance warranty service.
Torisetsu will provide its own original warranty for 12 categories of household appliances and 2 categories of housing equipment that you have registered. They will even handle the repairs!
| Target Items | Excluded Items |
|---|---|
| TV | Under 19 inches, portable |
| BD/HDD/DVD Recorder | Portable players |
| Room Air Conditioner | Multi-split, built-in, package, floor-standing |
| Vacuum Cleaner | Handheld type (stick type is covered) |
| Refrigerator | Wine cellars, in-vehicle, portable, freezers |
| Microwave/Oven Range | |
| Washing Machine | Electric buckets, electric dryers, gas dryers |
| Dehumidifier/Humidifier | In-vehicle, portable, tank capacity under 1L |
| Air Purifier | In-vehicle, portable, tank capacity under 1L |
| Rice Cooker | |
| Dishwasher/Dryer | |
| Stereo System | Standalone speakers, standalone amplifiers, standalone players, standalone tuners |
| Cooking Stove (Gas/IH) | Cassette type, tabletop type |
| Water Heater | Bathtub heaters, bath heaters, residential fuel cell cogeneration systems (Ene-Farm), residential gas cogeneration systems (EcoWill), water heaters for heating/floor heating purposes, hot water pots |
It's easy to use. Just register your appliances along with their receipts and warranty cards, just like the usual Torisetsu.
Repair-eligible products are handled regardless of the manufacturer or the store of purchase!
You can apply for a repair request 24 hours a day through the app.
Of course, this applies if a product registered in Torisetsu breaks, but it is also said to be possible to register a product in Torisetsu after it has broken and submit a repair request.
Repair costs are limited to 100,000 yen per product or the purchase price, whichever is lower, up to 300,000 yen per year, but there is no limit on the number of times!
Until now, when it came to appliance warranties and repair responses, the necessary actions were fragmented, such as bringing the item to the store where it was purchased or contacting the manufacturer directly.
Even during the warranty period, many people must have had the experience of being fed up with communicating with various parties.
With Torisetsu Kaden Hosho Plus, you can request repairs for multiple appliances using the same flow, so there is no longer any need to be confused!
Including checking conventional instruction manuals and various information, technical support and repair requests can all be easily accessed from the My Page of Torisetsu Kaden Hosho Plus.
Torisetsu Kaden Hosho Plus is what realized a pure power-up so as not to compromise the needs of the 4.5 million users who were using it for "centralized management" of various information.
Torisetsu Kaden Hosho Plus started on Wednesday, March 13, 2024 as a subscription service with a monthly fee of 700 yen (tax included).
An early bird discount campaign is being held where you can use it for 490 yen per month for six months by joining by the end of March 2024.
Furthermore! Former Sapo Mado users can get a special offer where it becomes 420 yen per month for one year by joining by the end of April 2024!
Applications for Torisetsu Kaden Hosho Plus are possible from the Torisetsu official website.
After registration, you will be able to receive Torisetsu Kaden Hosho Plus related services from either the website or the app.
Torisetsu intends to continue expanding the scope of its services to uniquely cover product cycles such as "buying," "managing," "selling," and "disposing."
Comment from the president, Junichi Fujimoto
Our simple and easy-to-understand integrated service is a customer-oriented service that stands at the customer's starting point. We hope to deliver this service to as many people as possible so that everyone's appliance life becomes more secure and comfortable.
(Translated from Japanese)
Torisetsu also features gadgets that gamers love, such as earphones, keychains, gaming monitors, VR goggles, and wireless LAN routers.
The sense of security that comes from having the appliances in your parents' home or your home as someone living alone warranted and repaired is irreplaceable, and the service where you can consult professional advisors on everything from how to use home appliances to troubleshooting and even product selection using a database of over 600,000 items is the only one of its kind in Japan.
Torisetsu Kaden Hosho Plus has started its service from Wednesday, March 13, 2024.
Be sure to check it out along with the early bird discount campaign where you can use it at a great price!