Nintendo announced a donation of 50 million yen in relief funds through the Japanese Red Cross Society to support those affected by the 2026 Kumamoto Earthquake that occurred on Tuesday, July 28, 2026.
In addition, Nintendo will provide free repair services for damaged products.
Nintendo Announces Relief Support for 2026 Kumamoto Earthquake Disaster Areas
令和8年熊本地震により被害を受けられました皆様に、心よりお見舞い申し上げます。当社は令和8年熊本地震に伴う災害救助法適用地域の皆様から依頼される当社製品の修理につきまして、2027年2月1日まで無償で対応を行います。また、被災された方々への支援として、日本赤十字社を通じて、義援金5,000万…
— 任天堂株式会社（企業広報・IR） (@NintendoCoLtd) August 6, 2026
Alongside a message of sympathy to those affected by the 2026 Kumamoto Earthquake, Nintendo announced the details of its relief support for disaster-stricken areas.
For Nintendo product repair requests from residents in areas subject to the Disaster Relief Act due to the 2026 Kumamoto Earthquake, Nintendo will provide free repair services from Tuesday, July 28, 2026 through Monday, February 1, 2027.
In addition, the company is donating 50 million yen in relief funds through the Japanese Red Cross Society.
Damaged, serviceable Nintendo products eligible for repairs include Nintendo Switch 2, Nintendo Switch, and more.
Products with discontinued repair services are excluded.
When requesting repairs using the online repair service, you must enclose either a note written with 2026 Kumamoto Earthquake and the repair application number, or a repair request form marked with 2026 Kumamoto Earthquake, and send it freight collect (cash on delivery) to the Nintendo Service Center.
If you do not use the online repair service, you should enclose a note with your name, return address, phone number, product name, and symptoms in addition to 2026 Kumamoto Earthquake.
Note that repairs may not be possible depending on the condition of the product.
For details, please visit Nintendo Support.