Brave group, a VTuber company that announced the leakage of personal information on June 25, 2024, announced that it would, in principle, compensate applicants for VTuber auditions whose personal information was leaked for the costs of changing their phone numbers and moving.
Compensation will be made for individual events.
In making up for the following phone number change and moving costs incurred by the applicants, the group plans to make up the costs to the extent that they are deemed to be unavoidable." The company states that it will cover the following telephone numbers and moving expenses to the extent that they are deemed to be unavoidable. Examples of individual events are as follows.
Regarding the response to the change oftelephone number The
Company will cover the cost of changing the telephone number.
However, for those who have listed all of their addresses, we will do our best to accommodate their needs, such as covering moving expenses, depending on the specific circumstances. We will do our best to respond to the situation, such as covering the cost of moving.We
will respond to all other individual incidents one by one in good faith. Brave group
In summary, the Brave Group will bear the cost of changing any personal information that has been leaked. However, if there is already a popular VTuber among the applicants, there is a concern that their future activities may be affected, If you have any concerns, please contact the Brave group's general inquiry desk.
Is it appropriate to compensate for the leakage of personal information?
In recent years, it is not unusual for confidential and personal information to be leaked due to cyber attacks, ransomware, and other such incidents. Although it is difficult to say for sure since the investigation is still underway, the fact that the company announced the cost burden the following day is a good sign. If Brave group has "personal information leak insurance" or "cyber insurance," it may be able to cover the cost.
Let's compare with other companies. For example, in the case of Will Gate, Inc.'s personal information leak announced in October 2012, about 11,493 registrations for its personal insurance information service, "Insurance Gate," were leaked not due to unauthorized access but to a complete human error. Incidentally, this incident occurred less than one year after the company acquired the Privacy Mark. The leaked personal information included sensitive information such as "annual income, medical history, medication history, and spouse's name," but Will Gate Co. However, Will Gate Co., Ltd. stated that it would not compensate unless it could prove a causal relationship even if damage had been caused. In June of the following year, "Insurance Gate" was transferred to IID Corporation (currently operated by Cecile Co., Ltd.).
The public announcement came 20 days after the incident was discovered, and after the announcement, there were many disturbing developments, such as the disappearance of the word "Will Gate" from employees' social networking sites. Compared to this, the Brave Group's response can be said to be quite sincere. The CEO himself has been posting information on X (formerly Twitter), which is the exact opposite of the aforementioned Willgate response.
Handling of Leaked Information
Brave group is calling for those who have obtained leaked information to report any unauthorized acquisition or dissemination of such information to the company's contact person. Since some people may have obtained personal information unintentionally, alerting them to the fact that their information has been obtained "illegally" may be effective in preventing the spread of personal information to some extent.