Harman International Japan Co Ltd has announced that it will provide free coverage within a certain scope for repairs needed to restore the functionality of its products that malfunctioned due to the 2026 Kumamoto Earthquake.
The implementation period runs from Wednesday, July 29, 2026, to Sunday, January 31, 2027.
Harman Offers Free Functional Recovery Repairs for Audio Products and More Damaged in the 2026 Kumamoto Earthquake
Harman announced that for products from its audio brands that malfunctioned due to the Kumamoto Earthquake on Tuesday, July 28, 2026, it will provide repairs free of charge whenever possible, limited to repairs necessary for functional recovery, regardless of the warranty period.
Eligible individuals include residents of Disaster Relief Act-applied areas who have registered their products on the Harman official website (JPN/ENG) and whose products malfunctioned due to the 2026 Kumamoto Earthquake.
You can check the Disaster Relief Act-applied areas on the Cabinet Office Official Website.
Disaster Relief Act-Applied Municipalities (Kumamoto Prefecture)
- Kumamoto City
- Yatsushiro City
- Minamata City
- Yamaga City
- Kikuchi City
- Uto City
- Kamiamakusa City
- Uki City
- Amakusa City
- Koshi City
- Misato Town, Shimomashiki District
- Ozu Town, Kikuchi District
- Kikuyo Town, Kikuchi District
- Nishihara Village, Aso District
- Mifune Town, Kamimashiki District
- Kashima Town, Kamimashiki District
- Mashiki Town, Kamimashiki District
- Kosa Town, Kamimashiki District
- Hikawa Town, Yatsushiro District
- Ashikita Town, Ashikita District
- Tsunagi Town, Ashikita District
Eligible Products
- JBL: Premium model speakers, standard model speakers, studio monitor speakers
- Mark Levinson: Preamplifiers, power amplifiers, integrated amplifiers, players
- ARCAM: Integrated amplifiers, streaming amplifiers, streamers, players
- REVEL: Hi-Fi speakers
Depending on the product, repairs may not be possible due to the availability of repair parts.
Additionally, repairs may not be possible depending on the condition of the malfunction or damage.
Please note that customers requesting repairs must handle shipping the product to the service center, including packaging, and customers must cover all shipping costs.
You can submit repair requests and inquiries through the Harman International Inquiry Reception Site or by calling Navi Dial at 0570-550-465 (weekdays only, 9:30 AM to 5:30 PM).
| Overview | |
|---|---|
| Implementation Period | Wednesday, July 29, 2026 – Sunday, January 31, 2027 |
| Eligible Individuals | Product purchasers residing in areas where the Disaster Relief Act was applied due to the 2026 Kumamoto Earthquake who have registered their products |
| Contact | Harman International Customer Inquiry Desk |
| Phone Number | 0570-550-465 (Navi Dial) |
| Reception Hours | Weekdays, 9:30 AM to 5:30 PM (excluding weekends, holidays, and year-end/New Year holidays) |