Sony announced on Friday, July 4, 2025, that its new smartphone, the "Xperia 1 VII," is experiencing issues such as failing to power on. In response, product shipments and sales through the Sony Store and carrier channels have been temporarily suspended.

Issues such as powering off during use, restarting, and failing to power on are occurring.

【Xperia1 Ⅶに関するお知らせ】
日頃より弊社製品をご愛顧いただき、誠にありがとうございます。
スマートフォン「Xperia 1 VII」ですが、電源が落ちる・再起動がかかる・電源が入らない、といった事象がまれに発生することを確認いたしました。
現在、原因調査を行っております。… pic.twitter.com/0Xk5WCB0aA

— Sony (Japan) | Support (@Sony_JP_Support) July 4, 2025

The affected models are all models for the Japanese domestic market. Sony is currently investigating the cause of the issues and will provide information, including solutions, as soon as they are determined. Users who own an "Xperia 1 VII" are asked to back up necessary data.

Additionally, if an issue occurs, users are advised to try the following steps, and if the issue cannot be resolved, to contact Sony's smartphone consultation desk:

1: Press and hold the power button and volume up (+) button simultaneously for approximately 20 seconds.
2: Apply the latest software update.

For more details, please check the Sony official website.